Question 1

How do I use the Order Tracker?

Accepted Answer

Start by typing in the Bill of Ladding (BoL) or Job Number and clicking "Track Job". The fields below should then populate.

Question 2

There is a problem with my order. Who can I contact?

Accepted Answer

You can email our customer service team info@swiftagencies.net or call +675 472 1300

Question 3

My container is held up. What's the problem?

Accepted Answer

There are a whole range of issues. Usually, it's paying duties or certain documentation is not in order. If you are unsure, please contact your assigned Customs Executive.

Question 4

What are the coffee grades being exported to each region?

Accepted Answer

ANZ Region - Coffee Y3, Y2, Y, A, B
US Region - Coffee Y3, Y2, Y, A, B
EU Region - Coffee Y3, Y2, Y, A, B
Asia Region - Coffee Y3, Y2, Y, A, B

Frequently Asked Questions

Work with us